Memorandum #63 - Metropolitan Fire Communications

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David Sullivan
Deputy Chief
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Memorandum #63 - Metropolitan Fire Communications

Post by David Sullivan » 16 Aug 2021, 22:55

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MEMORANDUM #63


Dear Staff,
Today we are announcing a rather big update to our communications by introducing the Metropolitan Fire Communications certification and guide. This change was made in order to improve our internal and external communications and eventually improving our day-to-day operations. This change will go through a trial period for an unlimited and unknown period of time, this phase will be used to assess the change and amend issues that will raise while adapting to it.

Before I continue my message, I would like to personally thank Captain II, Jess Williams, for her great contribution to this change. I would also like to thank everyone who was involved in the process.

((OOC Part: The change was also made to properly fit our real-life counterpart and to fit the improvement in continuity the faction is moving towards. ))
Changes of Procedures This list is a change of procedures for statuses, radio communication, unit forming. All changes are enforced immediately, please familiarize yourself with all the following changes.

DISPATCH

• The LSFD Dispatch is now to be known and and used as Fire Metro.
• dispatch should be assumed by a person certified as "Dispatch Operator" or the highest rank on duty. Dispatch Operators who have received certification have priority on the role over those that don't.
• Not having the certification does not mean that you cannot assume dispatch. In case no Dispatch Operator is active, units are allowed to self-dispatch to incidents/members are allowed to assume dispatch, however, they must follow the rules and procedures in the Metropolitan Fire Communications Operations Guides.
• (( Becoming a Dispatch Operator does not count towards one of your two Operations Divisions. ))

STATUSES

STATUS ONE / TWO - End of duty / Start of duty. Must be followed by station number, for example: Smith, status two from Station Seven.
STATUS THREE - Unavailable for calls / Short break. (Maximal allowed time 15 minutes)
STATUS FOUR - Available for calls. (Unit must be already formed)
STATUS FIVE/SIX/SEVEN/EIGHT - no changes.
STATUS NINE - Divisional duties, unavailable for calls. Limited to: PR, T&R, IA, Captain and Chief Officers.
STATUS TEN - Divisional duties, available for calls if necessary.
STATUS ELEVEN - Unavailable for calls, participating in an event. (Must be previously assigned by PR and the Operations Bureau)

UNIT FORMING
Every employee of the Fire Department must assign themselves to a unit within 5 minutes from the start of duty. They shall use radio communication and the CAD to form units regarding the Operations Bureau roster.
When any unit returns to the station, personnel remains assigned to the same unit, unless switching over to a new unit due to emergent response requirements or otherwise.

PATROLS
An Engine can be formed for a patrol as long as there are 2 fully staffed ambulances on duty and available.
Units on patrol should not transfer between Battalion one and two.
Training Procedures Training sessions and procedures will be made and arranged by Captain II Jess Williams. More information and updates about the subject will be posted by Jess in the days to come.

Certified members will be issued the following award:
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Metropolitan Fire Communications guide The Metropolitan Fire Communications guide is to be found HERE. <<LINK NEED HERE
The Guide will be also attached to this memorandum, however, we suggest you to navigate to the appropriate section on our boards and read it over there for a more comfortable reading experience.

[+] METROPOLITAN FIRE COMMUNICATIONS - OPERATIONS GUIDE
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METROPOLITAN FIRE COMMUNICATIONS - OPERATIONS GUIDE
Notice Every Active dispatcher must follow all rules listed in this document. Failure to comply with said rules, unprofessional behavior, or other non-standard behavior can lead to disciplinary actions towards said person.
1. OPERATIONS START
  • Login into the CAD using your badge number and UCP password
  • Click Dispatch > Check if there is an active dispatcher. If not, click TAKE DISPATCH.
  • Use your departmental radio to say; <Your dispatch operator rank, name, on dispatch duty.>
    Example;
    "Dispatch Operator John Wick, on Dispatch duty."
  • Check all active callsigns and make sure all personnel are assigned to a unit and have their statuses up to date.
  • Check recent calls and make sure that available units are responding to them.
2. OPERATIONS END
  • Use your departmental radio to say; <Your dispatch operator rank, name, off dispatch duty.>
  • Always sign yourself on dispatch on the CAD to avoid confusion.
3. DISPATCH OPERATIONS
CALLSIGNS

Every active dispatcher must be communicating on the departmental radio ((/r)) as "Metro". Example;
"Metro for RA-32, come in."
Every active dispatcher must be communicating with other departments using interdepartmental radio ((/dep)) as "Fire Metro". Example;
"Fire Metro for LSPD, come in."

ASSIGNING UNITS
Dispatch must be actively assigning units to calls. They are expected to do so over their radio and in the CAD at any time. It's the dispatcher's job to determine what units should be sent for what call and to get as much information regarding each scene as possible. It's important to note that any Captain I and above may override relays from the Dispatch Operator but must be justified.

UNITS & CAPABILITIES
  • ALS = Any unit capable of meeting an ALS response. E.g. Paramedic Ambulance.
  • RA/RB = Ambulance, either rescue advanced or rescue basic.
  • AOD = Air Operations Division utilizing Life Flights, technical rescues, search & rescue and more. - FIRE-1, FIRE-2, FIRE-3, FIRE-4 (Valkyries) FIRE-5, FIRE-6 (Mavericks)
  • BC-1 / 2 = Battalion Chief, can filled by any Chief if necessary.
  • CH = Chief vehicle. Used by Deputy Chiefs and above for general use.
  • EMS-1 = EMS Supervisor vehicle used to respond to large-scale medical calls. Unable to transport.
  • BLS = Any unit capable of meeting a Basic Life Support response. E.g. EMT Ambulance.
  • BP = Brush (Patrol)
  • ENGINE/E = Engine, can be filled by a Quint if necessary.
  • ARFF / Crash = Airport Crash Truck, performs rescue and fire suppression activities involving aircraft accidents. Contains 3000 gallons of water.
  • FC = Fire Company which may be an Engine, Quint, or US&R.
  • SFM = State Fire Marshal
  • LEO = Law Enforcement Officer needed due to nature of incident.
  • LG = Lifeguard division utilizing Lifeguard patrol units.
  • RHIB = Water response vehicle used by both Urban Search & Rescue and Lifeguards. Used for patrols along the coastline and search and rescue operations in the sea.
  • PIO = Public Information Officer
  • PR = General usage vehicle for Public Relations
  • QUINT/Q = Quint. Serves the dual purpose of an engine and ladder truck. Quint refers to the five-service apparatus, providing a pump, water tank, fire hose, aerial device, and ground ladders. Has 500 gallons of water.
  • SUP = Support services to assist with non-emergency technical support.
  • KV-1 = Flatbed tow truck, used for the transportation of damaged vehicles.
  • US&R = A Heavy Rescue vehicle used for technical rescues including confined space, structural collapse, and rope rescue.
  • Squad-3 = A Heavy Rescue vehicle modified to be used for hazardous material responses. Is equipped with detection equipment, protective suits, decontamination equipment, and containment overpacks.
  • SWR = Swift Water Rescue. Urban Search & Rescue vehicle. Used for rapid intervention and fast responses for water-based rescues. Also fulfills the role of a Light Rescue Vehicle for technical rescue response.
  • K9 = Canine vehicle. Houses a dog carrier in the back seats to aid in operations such as search & rescue.
KEY LOCATIONS
The response criteria will vary for a number of key locations in the Los Santos Fire Department's geographical area. Additional units should be attached to the original response to incidents given in the below tables, unless the additional units are already given for that type of incident. In instances where Air Operations are not available, members must make their way on foot - consider utilizing US&R for this. .
Location Units Information
Alamo Sea AOD, US&R, LG Air Ops, US&R, LG utilised to access incidents out at sea.
Banham Canyon (Restricted Access) AOD, US&R Air Ops/US&R utilised for areas with difficult access.
Cassidy Trail/Raton canyon AOD, US&R Air Ops/US&R utilised for the Cassidy Trail in Raton Canyon/td]
Del Perro Beach LG Lifeguards have First Responder capabilities for Del Perro Beach.
Great Chaparral (Restricted Access) AOD, US&R Air Ops/US&R utilised for areas with difficult access.
Mount Chiliad/Chiliad State Wilderness AOD, US&R Air Ops/US&R utilised for Mt. Chiliad and the wilderness.
Mount Gordo AOD, US&R Air Ops/US&R utilised for Mount Gordo.
Mount Josiah AOD, US&R Air Ops/US&R utilised for Mount Josiah.
Palomino Highlands AOD, US&R Air Ops/US&R utilised for the Palomino Highlands.
San Chianski Mountain Range AOD, US&R Air Ops/US&R utilised for the San Chianski Mountain Range.
Tataviam Mountains (Restricted Access) AOD, US&R Air Ops/US&R utilised for areas with difficult access.
Tongva Valley/Hills (Restricted Access) AOD, US&R Air Ops/US&R utilised for areas with difficult access.
Pacific Bluffs (Restricted access) AOD, US&R Air Ops/US&R utilised for areas with difficult access.
Pacific Ocean AOD, US&R, LG AOD, US&R, LG utilised to access incidents offshore.
Vespucci Beach LG Lifeguards have First Responder capabilities for Vespucci Beach.

MEDICAL EMERGENCIES
Advanced Life Support (ALS)
Incidents that require an ALS response may be requested by a BLS unit. A non-transport capable ALS resource, such as a Paramedic Engine or Paramedic Fast Response Vehicle, can meet this response, but again, is unable to transport. The non-transport capable ALS resource can then diagnose and determine if transport can be cancelled or is required for the patient.
Type Units Response Description
Allergic Reaction ALS, RA Code 3 Overreacting to harmless allergens.
Altered Consciousness ALS, RA Code 3 Altered Level of Consciousness (ALOC).
Cardiac Arrest ALS, RA, FC Code 3 Heart ceases to function. Fire for manpower
Chest Pain ALS, RA Code 3 Persons with unknown pains in their chest area.
Child Birth ALS, RA Code 3 The birthing of a child.
Choking ALS, RA Code 3 Blocked airways.
Detached Limb ALS, RA Code 3 Arm or leg has become detached.
Diabetic Problem ALS, RA Code 3 Problems related to diabetes.
Difficulty Breathing ALS, RA Code 3 Respiratory issues.
Electrocution ALS, RA, FC Code 3 Person has been electrocuted. Fire for electrical problems.
Heart Attack ALS, RA, FC Code 3 Blood flow to heart ceases. Fire for manpower.
Heart Problems ALS, RA Code 3 Any problem related to the heart.
Hematemesis ALS, RA Code 3 Vomiting blood.
Impalement ALS, RA, QUINT Code 3 Person impaled by object. Quint to remove object.
Internal Bleeding ALS, RA Code 3 Bleeding inside the body.
Maternity Problems ALS, RA Code 3 Problems related to pregnancy.
Open Fracture ALS, RA Code 3 Bone fractured and protruding from the skin.
Overdose ALS, RA, LEO Code 3 Overdose of drugs. Law for drug misuse.
Poisoning ALS, RA Code 3 Ingestion of toxic substances.
Pneumothorax ALS, RA Code 3 Collapsed lung due to free air in the chest cavity.
Seizure ALS, RA Code 3 Uncontrollable fit often caused by injury to the brain.
Stroke ALS, RA Code 3 Lack of oxygen to brain causing, or has caused, a stroke.
Unconscious ALS, RA Code 3 Unresponsive and without conscious control.

Basic Life Support (BLS)
Incidents that require a BLS response. An ALS response can also fulfill this assignment. ALS must be attached if the caller or first unit on scene gives more information that meets the above ALS criteria.
_.space_Type_.space_ Units Response Description
Abdominal Pain BLS, RB Code 3 Pains in their stomach, belly, tummy or midriff.
Animal Bite BLS, RB, LEO Code 3 Bitten by an animal. Law for threat.
Attempted Suicide BLS, RB, LEO Code 3 Attempting to suicide. Law for negotiation.
Assault BLS, RB, LEO Code 3 Intentionally injured by someone else. Police for crime.
Back Injury/Pain BLS, RB Code 3 Pains or injury to back.
Burn BLS, RB, ENGINE Code 3 Thermal or electrical burns. Engine for hazard.
Closed fracture BLS, RB Code 3 Fractured bone within their skin.
Eye Injury BLS, RB Code 3 Injury to eye.
Fall BLS, RB Code 3 Fallen and may have been injured.
Headache BLS, RB Code 2 Complaining of a headache.
Head Injury BLS, RB Code 3 Suffered an injury to the head.
Haemorrhage BLS, RB Code 3 Suffering from cut and wounds which have bleeding.
Ill Person BLS, RB Code 3 Illness is causing problems.
Intoxicated Person BLS, RB, LEO Code 2 Under the influence of drugs or alcohol. Law for misuse.
Injured Person BLS, RB Code 3 Person with an unknown injury.
Medical Alert BLS, RB Code 3 Activation of a medical alert device.
Nosebleed BLS, RB Code 2 Bleeding from the nose.
Person Down BLS, RB Code 3 Unknown reason for a person who is down.
Psychotic Problems BLS, RB, LEO Code 3 Psychological, may be unpredictable. Law for assistance.
Unknown Medical BLS, RB Code 3 Unknown medical which can't be determined until arrival.
Vomiting BLS, RB Code 3 Ejecting matter from their stomach via mouth.

Violent Medicals (Stage)
The incident has been determined unsafe to respond directly to the scene. Units assigned to the incident shall stage at an appropriate location nearby until the Police Department secures the scene. Failure to stage may result in disciplinary action.
Type Units Response Description
Shooting BLS, RB, LEO Code 3 Gun Shot Wounds (GSWs). Law to confirm when the scene is secure.
Stabbing BLS, RB, LEO Code 3 Stabbing wounds. Law to confirm when the scene is secure.
Tasering BLS, RB, LEO Code 3 Person tased. Law to confirm when the scene is secure.


FIRE EMERGENCIES
General Fires:
Incidents that require or could potentially need water capabilities to extinguish a fire.
Type Units Response Description
Automatic Fire Alarm QUINT, SFM Code 3 An automated fire alarm.
Boat Fire ENGINE, SFM Code 3 Fire involving boat. Offshore = Expanded Boat Fire.
Brush Fire ENGINE, BP, SFM Code 3 Fire involving vegetation. Larger threat = Expanded Brush Fire
Electrical Fire ENGINE, SFM Code 3 Fire involving electronics. Inv. grid = Expanded Electrical Fire
Extinguished Fire ENGINE, SFM Code 2 A fire that has been extinguished. Should be checked.
Illegal Burning ENGINE, SFM Code 3 Fire in violation of State Fire Code.
Manual Fire Alarm ENGINE, QUINT, SFM Code 3 Fire alarm that's been manually triggered.
Outside Fire ENGINE, SFM Code 3 A fire outside and away from property.
Smoke Detector ENGINE, SFM Code 3 Smoke detector activation. Possible fire.
Smoke Investigation ENGINE, SQUAD-3, SFM Code 3 Reports of smoke showing in area. Not involving a building.
Train Fire ENGINE, QUINT, BC, US&R, SFM Code 3 Fire on train. If structure involved = Expanded Train Fire
Unknown Fire ENGINE Code 3 An unknown type fire.
Vehicle Fire ENGINE Code 3 Fire involving vehicle. Large vehicle = Expanded Vehicle Fire

Inside Fires
Possible fires within a building will require a Structure Fire assignment, which is by default 1 Engine, 1 Quint and 1 Battalion Chief. The incident will be upgraded to a 'Working Structure Fire' when information received from multiple callers or units on scene, confirm the fire involves the structural material of the building. When the fire is not involving the structural material of the building, the standard assignment can be held for a 'Room and Contents' fire. The IC/highest ranking must always page on-call members for any of these incidents.
Type Units Response Description
Contents Fire ENGINE, QUINT, BC, SFM Code 3 Fire involving the contents of a room.
Smoke Investigation ENGINE, QUINT, BC, SFM Code 3 Reports of smoke showing from a building.
Structure Fire ENGINE, QUINT, BC, SFM Code 3 Unconfirmed structure. Confirmed = Working Structure Fire.
Underground Fire US&R, ENGINE, QUINT, BC, SFM Code 3 Fire in underground spaces e.g. metro station .
Vehicle Fire (Inside) ENGINE, QUINT, BC, SFM Code 3 Fire involving a vehicle inside a building.

TECHNICAL RESCUE INCIDENTS

The response criteria is pre-determined based on the nature of the technical rescue call, and may vary depending on the information received by the caller or the units on scene. These incidents fall under Urban Search & Rescue's specialty and should always be paged.

Rescue
Incidents where a person is requiring rescue through specialist skill and resources.
Type Units Response Description
Building Collapse US&R, ENGINE, QUINT, BC, RA/RB, LEO Code 3 Partial or full, building collapse.
Complex Rescue US&R, QUINT, BC, RA/RB, LEO Code 3 Rescue above the capability of local companies.
Confined Space Rescue US&R, QUINT, BC, RA/RB, LEO Code 3 Victim trapped in restricted space, e.g. mine.
High Angle Rescue AOD, US&R, QUINT, BC, RA/RB, LEO Code 3 An at height rescue e.g. window washers stuck.
Machinery Entrapment US&R, QUINT, BC, RA/RB Code 3 Victim trapped by machinery.
Missing person AOD, US&R, QUINT, BC, RA/RB, LEO Code 3 Request to assist search for missing person.
Mountain Rescue AOD, US&R, QUINT, BC, RA/RB, LEO Code 3 Victim requires rescue from Mountain terrain.
Psych Rescue US&R, ENGINE, QUINT, BC, RA/RB, LEO Code 3 Rescue involving psych patient, e.g. jumper.
Trench Rescue US&R, QUINT, BC, RA/RB, LEO Code 3 Victim trapped in a trench.
Water Rescue US&R, QUINT, BC, RA/RB, LEO Code 3 Victim in water. May need to deploy boats/divers.


AIRCRAFT INCIDENTS
For medical emergencies on-board an aircraft, you would refer to the Medical Emergencies section above.

The response criteria is pre-determined based on the nature of the aircraft call, and may vary depending on the information received by the caller or the units on scene. These incidents should always be paged to have manpower available if needed.

Aircraft Alerts
The alert classifications of aircraft emergencies are distinguished by the Federal Aviation Administration to describe an unsafe condition or situation involving an aircraft at an airport, inbound to an airport or in the vicinity of an airport.
Type Units Response Description
Alert One ARFF / CRASH / ENGINE Code 3 An aircraft that is known or suspected to have an operational defect and investigation is required.
Alert Two ENGINE, QUINT, BC, RA/RB, ARFF / CRASH Code 3 An aircraft that is known or is suspected to have an operational defect that affects normal flight operations to the extent that there is danger of an incident. All units stage.
Alert Three US&R, ENGINE, QUINT, BC, RA/RB, ARFF / CRASH Code 3 An aircraft incident has occurred on or in the vicinity of the airport. All designated emergency response units proceed to the scene.

HAZARDOUS MATERIAL INCIDENTS
The response criteria is pre-determined based on the nature of the Hazardous Materials call, and may vary depending on the information received by the caller or the units on scene.

General HazMat Incidents
General Hazardous Material Incidents that all Firefighters are expected to attend. HazMat resources may not be required, but can be requested by the Incident Commander.
Type Units Response Description
Carbon Monoxide Alarm ENGINE Code 3 An alarm indicating possible Carbon Monoxide.
Fuel Spill ENGINE Code 3 Eng or Quint to contain fuel spill.
Natual Gas Leak (Inside) ENGINE, QUINT, BC Code 3 Gas leak inside a structure
Natual Gas Leak (Outside) ENGINE Code 3 Gas leak from an outside source.
Natural Gas Main Break US&R, ENGINE, QUINT, BC, RA/RB, LEO Code 3 A natural gas main line has broken.


Special HazMat Incidents
Hazardous Material incidents of a special situation. Considered a Chemical, Biological, Radioactive, Nuclear & Explosive (CBRNE) incident when HazMat is used as a method of attack. Hazardous Material resources, who fall under Urban Search & Rescue (US&R), must always be paged for these incidents.
Type Units Response Description
CBRNE Response US&R, ENGINE, QUINT, BC, RA/RB(2), SFM, LEO Code 3 CBRNE threat/terrorism, potential MCI.
Drug Lab US&R, QUINT, BC, RA/RB, SFM, LEO Code 3 Drug manufacturing facility. Fire/health risk.
HazMat Investigation US&R Code 3 HazMat investigate unknown material.
HazMat Response US&R, QUINT, BC, RA/RB, LEO Code 3 HazMat for a hazardous material.
Suspicious Package US&R Code 3 HazMat assist LEO; suspect package.
Credit to Cobra (Molly Steele) and Maf (Freya Bell)
[+] DISPATCH TRAINING
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DISPATCH TRAINING
This guide is used to provide Dispatch training to the Los Santos Fire Department in order to offer them the possibility to become "Dispatch Operator" certified.

TRAINING PROGRESS
Every Trainee Dispatch Operator must complete the following:
  • Full completion of the training with a Dispatch Operator or Senior Dispatch Operator.
  • Ability to fully understand the CAD and be supervised during a live Dispatcher duty.
  • Demonstrate professional behavior over all radio channels.

After completion of these steps, the trainee will become a Dispatch Operator and be awarded certification.


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DISPATCH TRAINING - GUIDELINES

1. LEARNING ABOUT THE CAD SYSTEM
The most important thing every dispatcher must be trained in is the Computer Aided Dispatch. Dispatch Operator / Senior Dispatch Operator sits with Trainee in the Los Santos Fire Department Fire Dispatch Center (Currently station 7) and provides basic knowledge of the system, how to log into the system, how to check currently assigned units, how to clear calls from the emergency map, edit call details and more.

Computer Aided Dispatch - Guide
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Computer Aided Dispatch (CAD) Guide


This is a guide to using the department Computer Aided Dispatch (CAD) system. The CAD system is software available on our internal network accessible by all Mobile Data Computers (MDCs), dispatching terminals and work computers. CAD enables units in the field to access data related to incidents, be given assignments, update their unit status, callsigns and roster, see a map with incident information and hydrants and more, while also enabling dispatchers to create incidents, assign units, update incident information, update unit callsigns, statuses and more.

Quick-Guide Shortcuts


While using your unit's Mobile Data Computer (MDC) you can press keyboard shortcuts to quickly fulfil actions.

- On duty with a unit: /mduty [Callsign]
- Change or update callsign: /mcallsign [Callsign]
- Update your unit status: /mstatus (1 - 9)
- Attach your unit to an incident (currently only 911s): /niner
- Clear your unit from an incident: /clearcall
- Create an incident at your unit's location: /mincident
- Open CAD display: /fcad
Section 1 - Logging In & Dashboard


On your Mobile Data Computer (MDC) or dispatching terminal ((use a browser)), open the CAD application ((https://cad.gta.world/)) or click here ((you can open it with /fcad in-game)). You will need to login by entering your badge number and password ((this is the same password as your GTA World account)).
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Once logged in you will need to sign on duty with your unit's callsign to use the dashboard.
((/mduty [##-##), for example /mduty RE-3 for Engine 3, or /mduty RA-71 for Rescue Advanced 71...etc.))
[+] Going on duty
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1. Click the 'Change status' button to update your unit's status. It's recommended you set it as soon as you sign in, so the dispatcher knows your unit's status.

((/mstatus, for example /mstatus > Status 4: Available))
[+] Changing the status
On the CAD's display:
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((In-game:))
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2. Click the 'Change callsign' button to update your unit's callsign. You should do this each time you staff a different unit for duty; except if you temporarily join a unit to transport to the hospital. Your unit will follow you.

((/mscallsign, for example /mcallsign Q-2 for Quint 2, /mcallsign BC-1 for Battalion 1...etc.))
[+] Changing the callsign
On the CAD's display:
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((In-game:))
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3. When your unit has been dispatched on a call, search for your assigned incident and click the 'respond' button on your MDC.

((/niners, click on call, select 'respond' and 'add GPS' for location - this works for 911 calls only.
You also have /mstatus > status 5 to update your status to en route.))
[+] Responding to an incident
On the CAD's display:
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4. After being assigned to an incident you can press when you're on scene ((/mstatus > status 6)), when you're transporting ((/mstatus > status 7)) to the hospital or when you're clear ((/clearcall)).

[+] Statuses on an incident

On the CAD's display.

On scene:
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To hospital:
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Clear:
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Section 2 - Dispatch


Select the Dispatch tab to see the area where dispatchers assign units to calls and update their status. As a dispatcher it's recommended you make sure units in the field are updating their own statuses so they can keep you aware of their status; rather than you having to do it manually.
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1. To take dispatch click 'Take Dispatch'. This is necessary as a dispatcher or administrator to be able to create, edit and close incidents, change unit call-signs, update unit statuses, assign units and clear units. Non-dispatchers cannot do this.

2. You can see what units are in the field with the 'By callsign' tab, and dispatchers can edit them as necessary.
[+] By callsign
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3. If you click the 'No callsign' tab, you can see personnel that are not assigned to units.
[+] No callsign
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4. The 'All' tab shows all personnel signed-in, assigned or unassigned. Use this to assist with staffing.
[+] All
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5. The dispatcher can 'update callsign' as necessary, all though units in the field should be reminded to keep their callsigns correct.
[+] Update callsigns
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6. Dispatchers can also 'change status' of a unit, how-ever it's recommended that dispatchers encourage units in the field to update their own status; as they'll be more aware of their status than the dispatcher is.
[+] Change status
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7. One of the most used functions by dispatchers is assigning units to a call. Click 'assign unit' to see a list of units, and click a unit to assign them. Dispatchers should assign available units to calls only; it may be necessary to ask for units in the field to update their status to see if they're available to take the call.
[+] Assign
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8. Dispatchers can also assign 'all units' to a call. This function will assign all units that aren't already assigned to an incident; it will not assign a unit if it's already on an incident.
[+] All units
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9. Once a unit has dealt with a call dispatchers can click 'clear call', making them available to assign to other incidents. Units in the field should clear calls themselves by using the dashboard of their MDC ((/clearcall)) and may need to be reminded by the dispatcher. This function should be used if they're unable to clear from the call (e.g. due to a technical fault.)
[+] Clear call
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10. You can organize each tab how you like with the organization buttons. For example you can organize the units by callsign, situation or status.
[+] Organize
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11. Lastly you can see a log of unit's updates in terms of assignments, statuses, changes...etc.
[+] Todays unit logs
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Section 3 - Incidents & Emergency Map

Select the Incidents tab to view all incidents received by 911 or entered into the system manually by the dispatcher.
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1. The dispatcher can create custom incidents by clicking the 'Add Incident' button. How-ever it's recommended that the dispatcher creates an incident by double clicking the map, as this will automatically enter the co-ordinates for the incident. See below for more. ((Use /mincident to create an incident at your location))
[+] Add Incident
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2. When searching for incidents you can search by either date, phone number of the caller or name of the dispatcher creating the incident, the incident name, or location. You only have to enter text in one field for this to work; you can leave the others blank.
[+] Searching for an incident

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3. Click the 'search' button to allow the CAD to search for your query.
4. Click the 'reset' button to reset any data you have entered in the fields.
5. You can order incidents by Incident Number (ID), Timestamp, Incident Type, Created By, Incident and Location.
[+] Ordering by Time
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6. Dispatchers can edit active incidents by clicking the 'Edit' button. They can edit all fields when active but once the incident is closed, they can't make any more edits.
[+] Editing an incident
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7. Once an incident is completed and all units are clear; dispatchers can close the incident with a final remark.
[+] Closing an incident
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8. You can view any incident active or closed; useful for investigations, improvement schemes, documentation and reports.
[+] Viewing an incident
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Select the Emergency Map tab to find and create incidents, form incident plans, see the location of hydrants and buildings.
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1. You can search the location of a street in the search bar. This is useful for quickly finding an incident's location before creating it.
[+] Searching for a street
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2. Incidents will show on the map at the co-ordinates given when created; along with incident details. ((Use /niners to get a GPS location for the incident - only works for 911 calls.))
[+] Incident shown on the map
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3. Incidents with a 'car crash' icon are custom created incidents; dispatchers can custom create an incident by double clicking the map and it will automatically provide the co-ordinates.
[+] Custom created incident
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4. On the right side are display features; with the first being buttons to zoom in (+) or out (-). This can be done with the middle mouse scroll or by swiping with two fingers on a trackpad or touch screen.
[+] Zooming
In
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Out
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5. You can select which mode of map you'd like to view with Atlas (default), Streets, Satellite and Grid.
[+] Different map modes
Atlas
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Streets
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Satellite
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Grid
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6. You can toggle active incidents on or off.
[+] Toggling Active Incidents
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7. You can also toggle the location of all 911 calls from the last 24 hours, active or not.
[+] Toggling all Emergency Calls
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8. You can toggle Fire Hydrants; useful for fire companies to locate a water supply at the scene of a fire.
[+] Toggling Fire Hydrants
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9. Government Buildings allows you to see Law Enforcement and other Government facilities.
[+] Toggling Government Buildings
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10. Fire Stations can be toggled to see the location of our fire stations.
[+] Toggling Fire Stations
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11. You can also toggle Hospitals to see the locations of hospitals; useful when transporting a patient.
[+] Toggling Hospitals
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12. Lastly you can toggle Lifeguard facilities. You can reference these locations for an incident on the beaches.
[+] Toggling Lifeguard Stations
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Section 4 - Vehicle Map & Fleet
Select the Vehicle Map tab for a map showing the last location of Los Santos Fire Department vehicles on the map. You can select the vehicle to see it's plate by clicking on it.
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Select the Vehicle Fleet tab for a list of all vehicles in the Los Santos Fire Department, along with their callsign and vehicle status.
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1. You can search for any vehicle with the search fields, you only need to enter into one field and click 'search'.
[+] Searching for a vehicle
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2. If you have administrator access you're able to set the callsign for each vehicle in the fleet.
[+] Adding a callsign
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3. Administrator can also edit the callsigns, in case of operational changes in the department authorised by Chiefs.
[+] Editing a callsign
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4. Finally a vehicle may be placed out of operational service; for a variety of reasons such as repairs, replacement, operational changes...etc.
[+] Placing a vehicle out of service
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Section 5 - Administrative & Changelog
Select the Administrative tab to access data and settings available to administrators.
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1. On the duty logs tab you can search for an employee to see a log of when they went on duty, when they went off duty and for how long they were on duty for.
[+] Duty Logs
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2. On the unit logs tab you can see the history for a specific unit as well as see who updated that unit.
[+] Unit Logs
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3. The station roster tab allows administrators to assign personnel to a station, company, shift and set whether they're a Station Captain or not. This will then display under the Operational Roster.
[+] Station Roster
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4. Finally the Support Services tab allows the administrators to set the roster for Support Services; who will have access to update the vehicle status in the Vehicle Fleet tab.
[+] Support Services
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Select the Changelog tab to see a log of changes made to the CAD by the developers of the software.
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Section 6 - Other Sections & Features

On all areas of the CAD, the drop down menu in the top right corner allows you to switch between 'Night Mode' and 'Day Mode' altering the color of the display. This drop down menu also allows you to sign out. Image
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The Duty Log Auto tab can be used to automatically generate a duty log of your shift for use in your documentation.
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1. You must enter the start date and time of the tour of duty, and the end. You will be presented with a calendar or you can enter it manually.
[+] Duty Start and End
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2. You also must enter the names of the partners that were assigned with you on your units.
[+] Partners
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3. The last field allows you to add any notes; some examples of notes are that you attended an event, were involved in an incident or had no calls.
[+] Notes
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4. Lastly you can click 'Generate' to automatically have a duty log generated for you based off the logs for your unit; assigned calls, cleared call times and incident remarks. This duty log can then be put into your documentation on the forum.
[+] Generate
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The Duty Log Manual tab can be used to manually generate a duty log for use in documentation. Unlike the auto-generator, it requires information to be manually entered.
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1. You're required to enter the information into fields of text. Due to being manual, there is a lot more information to enter.
[+] Fields of text
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2. Once you've entered the information you may add more incidents; for each incident your unit attended.
[+] Notes
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3. Lastly click 'Generate' to have a duty log generated for you. This duty log can then be put into your documentation on the forum.
[+] Generate
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The last tab is the Operations Bureau Roster tab that displays a list of all Firefighters, their assigned fire station, company and shift. Administrators may edit the roster using the Administrative tab.
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Huge thanks to Cobra (Molly Steele) for the CAD guide.
2. UNIT ASSIGNMENT
Every Trainee Dispatch Operator must be taught how to properly assign units to specific calls and provide their reasoning for doing so, this also includes sending units such as an engine to medical calls when no RA's are available among other units, or alongside RA's when the manpower may be required, its important to remember that we value quality over quantity and you shouldn't spread units thin across many calls and instead choose to dispatch the required amount of units to a call rather than the minimum amount of units to a few. They should be given proper instruction of how to assign units to calls and the supervisor must be certain that the trainee shows a good level of understanding before proceeding to the next stage.
3. SUPERVISED OPERATION
The Trainee Dispatch Operator should be put in charge of dispatching while being supervised by a Dispatch Operator or Senior Dispatch Operator for as many sessions deemed appropriate to the supervisor until the trainee demonstrates a good understanding of dispatching. The trainee should be questioned and quizzed during this process to gauge their understanding as the training progresses. The trainee will use "Trainee Dispatch" over radio whilst the supervisor will use "Dispatch" this is to indicate to employee's that a dispatch training session is taking place to avoid any confusion. During downtime, have them create test incidents on the CAD and provide test updates where possible to further teach and evaluate the trainee.



Signed,

Deputy Chief D. Sullivan
D.Sullivan
Chief of Staff, Acting Chief of Operations.


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